Privacy Policy

1. Information We Collect

We collect information you provide directly through our contact form: name, email address, message content, and phone number (optional). We also collect information automatically through cookies and analytics services (see section on cookies below).

2. How We Use Your Information

We use your information to respond to your inquiries, schedule consultations, send service updates, and improve our website. We do not share your personal data with third parties without your explicit consent, except as required by law or as described in this policy.

3. Legal Basis for Processing (GDPR)

Processing is based on: (a) your consent when you submit our contact form; (b) legitimate interest in responding to inquiries and providing services; (c) performance of a contract when you purchase services.

4. Data Sharing and Disclosure

We do not sell your data. We may share information with service providers (hosting, email delivery, analytics) who are bound by confidentiality. We comply with legal requests from authorities. We use Google Analytics to understand site usage patterns.

5. Data Security

We implement reasonable security measures including HTTPS encryption, secure form handling, and restricted access to personal data. However, no online transmission is completely secure. You are responsible for maintaining confidentiality of any passwords.

6. Your Rights

Under data protection laws, you have rights to: access your data, correct inaccuracies, request deletion, withdraw consent, data portability, and lodge complaints with regulatory authorities. Contact us at info@filteringyouth.top to exercise these rights.

7. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than New Zealand. By using our site, you consent to such transfers subject to appropriate safeguards.

8. Data Retention

We retain contact form data for 3 years to support our services and comply with legal obligations. Analytics data is retained per Google's policies. You can request deletion at any time.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If we learn we have collected data from a child, we will delete it promptly.

10. Third-Party Services

We use Google Maps (location display), Google Analytics (usage analytics), and Google Ads Conversion Tracking. These services have their own privacy policies. We do not use social media pixels or retargeting cookies unless you consent via our cookie settings.

11. Cookie Policy

See our detailed Cookie Policy for information about cookies, tracking technologies, and your choices.

12. Policy Updates

We may update this policy periodically. Changes take effect when posted. Continued use constitutes acceptance of updates.

13. Contact Us

Filteringyouth Ltd
127 Ponsonby Road, Auckland 1011, New Zealand
Email: info@filteringyouth.top
Phone: +64 9 817 5428